Managed IT Support.

In today's fast-paced business environment, reliable IT support is paramount to ensuring the smooth operation of your organization. Our IT support services are designed to provide you with the assistance you need, precisely when you need it. Whether you're a small business or a large enterprise, our team of dedicated IT professionals is committed to keeping your systems running efficiently and securely. We completely understand how vital it is to be able to access custom tech support and services anytime and anywhere. We also understand that every business is unique. Our IT support services are tailored to your specific needs, providing solutions that align with your goals and operational processes.

As a managed IT support company provides comprehensive technology services to businesses. These services often include proactive monitoring and maintenance of IT systems, help desk support for end users, network and security management, cloud services management, and strategic IT consulting. The goal is to ensure that the client's IT infrastructure operates smoothly, securely, and efficiently, allowing the business to focus on its core activities while leveraging technology to drive growth and productivity. If you are a small business with no IT department, we can manage all of your IT needs giving you the peace of mind needed to focus on your business and if you do have in-house IT department, we can still be help in every aspect of your network infrastructure.

IT Support refers to a range of services provided by our IT professionals to help individuals and organizations with their technology-related issues. These services can include:

1. Troubleshooting and problem-solving: Our IT support professionals can help diagnose and fix issues with hardware, software, and networks.

2. Installation and configuration: We can help install and set up new hardware or software, such as firewall, router, switch, wireless devices, access points, printers, scanners, or operating systems.

3. Maintenance and upgrades: We do offer full patch management as well as software maintenance and upgrade. We can help ensure that systems are up to date and running smoothly, and can perform regular maintenance tasks to prevent issues from arising.

4. Data backup and recovery: Our IT engineers can help ensure that data is backed up regularly and can assist with recovering lost or damaged data.

5. IT Consulting: IT consulting involves providing expert advice and guidance on various aspects of information technology to help businesses make strategic decisions and optimize their IT infrastructure. As an IT consulting firm, our primary objective is to align technology with the specific business goals of our clients, enhance operational efficiency, and foster innovation within their organizations. Through our expertise and guidance, we strive to ensure that the technology solutions implemented are in sync with the broader strategic objectives, ultimately leading to improved performance and competitive advantage.

6. Security Awareness Training and education: IT support can provide training and education to help individuals and organizations better understand the email phishing, social engineering, ransomware, virus, malware, and also use of technology.

7. Remote support: IT support can provide assistance remotely to help troubleshoot issues without the need for an on-site visit.

8. Proactive monitoring: We employ advanced monitoring tools to detect and address potential issues before they impact your operations.

9. Cost-Effective: Our flexible support plans are designed to provide value for your investment, offering cost-effective solutions for businesses of all sizes.

Onsite and remote IT support.

We provide affordable and responsive same day onsite and remote tech support for all platforms such as Windows, Linux, and Mac. We do work with all platforms such as Windows, Mac, and Linux.

Server & Desktop management.

We offer Windows, Linux, or apple server management. We offer full remote tech support for any workstations (desktop) as well as any server. Server group policy, active directory, open directory, dhcp, dns, remote workplace, and file server are some of our server management services we support.

Shared Storage Server.

If you are a media/production studio running any type of shared storage server like Avid Nexis, Evo Sns, Facilis terrablocks, LumaForge Jellyfish, Qnap, Synology, etc for editing videos and need any help from installation, optimization, maintenance, and ongoing support then consider My Remote Tech as your IT consultant because of the following main reasons: affordable pricing, responsive support, and quick resolution.

Email Migration & Support.

Are you looking to migrate your emails into cloud such as online exchange, office 365, or G Suite? Or any other issues with your existing mail server? Or need any archiving solutions? We also provide email security audit, mail security optimization, and email forensic work in case of any security incidents.

Business Continuity.

A business continuity allows every business to plan what it needs to do to ensure that its key products and services continue to be delivered in advance on any unexpected incident. Disaster recovery is just part of business continuity and applied to any organization that rely on an IT infrastructure to function.

Risk Assessment.

IT risk assessments are utilized to help us to identify, evaluate, and prevent any security risks. By performing an IT risk assessment, cyber security measures and processes are evaluated based on their overall effectiveness, which provides organizations with necessary information so then can make educated decisions for improvement.

We measure your security risk assessment in order to identify your vulnerabilities under different conditions. As a result, we will implement appropriate controls o decrease risk to an acceptable level and ensure that business objectives are met.

Firewall Advance Services.

Firewall is one of the common defense mechanisms for every enterprise. It is a system designed to prevent unauthorized access to or from a private network. Firewall can block security incursions and protect against viruses, malwares, ransom wares, and any other form of attack. We provide full services and support for Next generation firewall as well as enterprise-level firewalls that ensure complete protection, security, and full control over any incoming and outgoing data.

Penetration testing.

Penetration testing (or pen testing) is a simulated cyber attack where professional ethical hackers break into corporate networks to find weaknesses and flaws in network, operating systems, and applications. In fact pen testing shows you where and how a malicious attacker might exploit your network which allows you to mitigate any weaknesses before a real attack occurs. My Remote Tech also offers different approaches to pen testing such as Black Box, White Box, and Grey Box for different type of testing such as Network, Web application, Wireless, Social Engineering, and Physical pen testing.

Network vulnerability assessment.

Vulnerability scanning, also commonly known as ‘vuln scan,' is an automated process of proactively identifying network, operating systems, applications, and security vulnerabilities. The scanning process includes detecting and classifying system weaknesses in networks, network equipments, servers, shared storages, and computers. This process reviews and analyzes an organization's network infrastructure to identify cybersecurity vulnerabilities and network security loopholes.

Security Awareness.

Establishing a robust security awareness program is essential to cultivate a culture of cybersecurity consciousness within an organization. Below is our quick approach for an effective security awareness program:

1. Assessment:

   1. Identify and assess the specific security risks and challenges faced by your organization.

   2. Understand the existing knowledge levels of employees regarding cybersecurity.

2. Define Objectives:

   1. Clearly outline the goals and objectives of your security awareness program.

   2. Determine specific outcomes, such as reducing the number of phishing incidents or increasing the use of secure passwords.

3. Customized Training:

   1. Develop training materials tailored to your organization's needs.

   2. Cover fundamental security topics, such as password management, identifying phishing attempts, and safe browsing habits.

4. Interactive Learning:

   1. Incorporate interactive elements into your training, such as quizzes, simulations, and real-life scenarios.

   2. Engage employees in discussions, workshops, or webinars to encourage active participation.

5. Regular Updates:

   1. Keep the training content up-to-date to address emerging threats and technologies.

   2. Regularly refresh the program with new materials to maintain employee interest and relevance.

6. Phishing Simulations:

   1. Implement simulated phishing exercises to test employees' ability to recognize and respond to phishing attempts.

   2. Use the results to identify areas for improvement and provide targeted training.

7. Policy Communication:

   1. Clearly communicate security policies and procedures to all employees.

   2. Ensure that employees understand the consequences of non-compliance with security policies.

8. Leadership Involvement:

   1. Gain support from organizational leadership to emphasize the importance of cybersecurity.

   2. Encourage managers to actively participate in and endorse security awareness initiatives.

9. Recognition and Rewards:

   1. Establish a recognition program for employees who actively contribute to the security of the organization.

   2. Consider offering rewards or incentives to encourage positive security behavior.

10. Feedback Mechanism:

    1. Implement a feedback mechanism for employees to report security concerns or suggestions anonymously.

    2. Use feedback to continuously improve the security awareness program.

11. Multichannel Approach:

    1. Utilize various communication channels, such as email, intranet, and newsletters to reinforce security messages.

    2. Ensure that the program reaches employees across different departments and levels.

12. Continuous Improvement:

    1. Regularly evaluate the effectiveness of the security awareness program through assessments, metrics, and feedback.

    2. Make adjustments based on the evolving threat landscape and organizational changes as well as latest technology.

13. Metrics and Measurement:

    1. Establish key performance indicators (KPIs) to measure the success of the security awareness program.

    2. Monitor metrics such as the reduction in security incidents, increased reporting of potential threats, and improved compliance with security policies.

14. Documentation and Reporting:

    1. Document the entire security awareness program, including training materials, policies, and assessment results.

    2. Provide regular reports to management on the program's effectiveness and any notable improvements or challenges.